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Say or Play Message Action

The Say or Play Message action enables you to configure voice messages that are delivered to callers during a phone interaction. You can either input a message that is converted to speech using text-to-speech technology or upload a pre-recorded audio file. This feature is ideal for greetings, menu prompts, or any type of informational message within an IVR flow.

How It Works 

Begin by adding the Say or Play Message action to a workflow containing the Start IVR Trigger.

Action Name 

Enter a descriptive name for the IVR action.

Say or Play Message 

Choose between text-to-speech or a pre-recorded audio file.

Text to Say

If text-to-speech is selected, input the message you want the caller to hear. Enhance the interaction by using custom values from the tag icon.

Language

Select the language for the message. Currently, only English is supported.

Message Voice

Choose between a male or female voice for the text-to-speech output.

Upload 

If the “Play a Message” option was chosen, use the “Upload File” button to insert the audio to be played.

📌Note: The recommended audio format is .wav for optimal compatibility. 

Number of Loops

Specify the number of times the message should repeat before proceeding.

Save

After verifying your selections, click the Save Action button to load the action to your builder.

The Say/Play action is an essential tool for delivering professional, automated messages within your IVR system. Whether you’re guiding callers through options or sharing important updates, this feature ensures a smooth and informative caller experience. 

Example Configuration

Greeting callers in a customer service IVR flow.

✍️Additional Notes

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