2 Way SMS Chat Widget
A chat widget on a website is a powerful tool for collecting lead information as it provides a direct and instant connection between the business and the potential customer. It allows visitors to ask questions, get immediate responses, and provide their contact details, all while still browsing the site. This information can then be used by the business to follow up with the lead and potentially convert them into a customer. Additionally, having a chat widget on the website can enhance the overall customer experience by providing a quick and convenient means of communication.
Feature Key Points:
- Customize widget appearance and text
- Add to internal funnels and website pages
- Embed on external landing pages or websites
- Integrated into conversations area
- Automate chatbots with workflows
Feature Benefits:
- 75% of people prefer texting over talking
- Text messages are read within 3 minutes by 9 out of 10 people
- Text messages have a 98% open rate, compared to email’s 20%
- Text messages have a 45% response rate, while email’s is only 6%
- Can be added to any website or landing page, inside or outside the system
- Collect contact and lead information from any source
- Respond to messages via SMS to follow up quickly
- Messages are received in the conversations area for easy response