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GPT Powered by OpenAI

GPT powered by OpenAI, revolutionizes your workflow by integrating advanced AI capabilities with your CRM system. It responds intelligently to triggers and actions, optimizing communication processes with contextually relevant responses. Compatible with platforms like social media, e-commerce, and learning management systems, GPT enhances accuracy, efficiency, and adaptability in your business operations.

Setting Workflow

To begin, create a workflow or open an existing workflow. Add an appropriate Workflow Trigger and the “GPT powered by OpenAI” Action.

Action Name

Update the name of the action to reflect its core purpose.

Model

By default, GPT 5 Mini will be selected. However, you can choose other models by clicking the drop-down menu and selecting your preferred version.

Action Type

If you’re unsure which prompt to use, consider trying our pre-made action types. The prompt will auto-populate based on your selection, allowing you to use the action effectively. Available options include:

Analyze Text Sentiment

Assess whether the received message has positive or negative intent and take appropriate action based on the analysis. Use custom fields for further customization of the input text or start typing directly into the field to modify the input. If you alter the prompt, the action type will automatically update to Custom.

Summarize Text

This will help you shorten any text to the length chosen in the max length field. Use custom fields for further customization of the input text or start typing directly into the field to modify the input. If you alter the prompt, the action type will automatically update to Custom.

Translate Content

Select the from and to language for translation. Use custom fields for further customization of the input text or start typing directly into the field to modify the input. If you alter the prompt, the action type will automatically update to Custom.

Custom

For custom actions, enter a Prompt by typing in this section or using custom fields so the necessary content can be generated.

Enable History

When enabled, GPT will leverage insights from previous actions involving the contact to provide more relevant and personalized responses. The history is maintained independently for each contact. Activating “History” will switch to GPT-4 models, allowing for a larger context size.

Five types of history can be stored:

  1. This Sub Account: Retains all GPT conversations across all workflows within the sub-account.
  2. This Workflow: Keeps track of all GPT conversations within the specific workflow.
  3. Per Execution: Stores all GPT conversations within the workflow for a single execution.
  4. This Step: Remembers all GPT conversations for a specific action across multiple executions.
  5. Custom: Allows users to create a custom history type for use within the same workflow or across multiple workflows.

Advanced Options

Expand the Advanced Options menu to further customize this action according to your specific requirements. This section provides additional settings and configurations to fine-tune the action’s behavior and ensure it aligns with your needs. Selecting GPT-5, GPT-5 mini, GPT-5 nano, and GPT-5.1 will remove the Advanced Options since they don’t allow you to set a temperature.

Temperature

Sampling temperature is a key factor in producing AI text with different degrees of randomness. It operates on a scale from 0 to 1. Setting at higher levels, say 0.8, yields more varied and unpredictable text. Conversely, setting at lower levels, such as 0.2, creates more consistent and expected outcomes. By modifying the sampling temperature, users can tailor the balance between creativity and predictability in AI-generated content. This flexibility enables users to customize the AI’s output based on their unique needs and preferences.

System Instructions

Users can input additional instructions to provide GPT with more detailed guidance, enhancing the specificity and relevance of the output generated by the action.

Exclude Instruction From History

Use this toggle to exclude System Instructions from being stored in the history, ensuring that these instructions do not impact future interactions or analyses.

Exclude Responses from History

Enabling this option will prevent the responses generated by this action from being stored in the history. This is particularly useful for excluding sentiment analysis results or other analytics outputs from being recorded.

Output

Once the ChatGPT has been configured, the outcomes it generates can be incorporated into subsequent steps within your Workflow. For example in the SMS Action within the message box click on Tag Icon which is the Custom Value, in the dropdown select GPT, choose #1 GPT powered by OpenAI, and finally click on “Response”.

In your process, you would reference these results as {{chatgpt.1.response}}.

Usage Cases with Other Workflow Actions and Triggers

By combining the power of the GPT powered by OpenAI Action with other Workflow actions and Triggers, you can create intelligent and dynamic workflows that automate processes, personalize interactions, and streamline your business operations.

Frequently Asked Questions

Q: Can I customize the behavior and responses of the GPT powered by OpenAI Action?

Q: Are there any limitations or considerations when using the GPT powered by OpenAI Action?

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