Funnelbud Knowledge Hub Funnelbud

How to get a Swedish phone number

If you need a mobile number, please submit your request here: https://pages.funnelbud.com/phone-number-request

If you need a calling number, please follow instructions below:

Step 1: Submit regulatory and address bundles (estimated time: 30 mins)

Prepare the following documents:

1. Business registration document. Download a registration certificate from the Swedish Companies Registration Office. Log in to https://bolagsverket.se/, select your company, then press “Registration certificate” and download it.

2. Any of the following as proof of address:

Important: The business registration number and address in the documents must match exactly the registration number and address in your Business Profile settings.

Please see instructions below on how to submit regulatory and address bundles:

How to Submit Address and Regulatory Bundles for Sweden

Step 2: Wait for the regulatory bundle to be approved (estimated time: 1 day)

Please note that if the regulatory bundle is rejected, you will need to resubmit it. The review process takes another 24 hours before you can view the updated status. Every resubmit means an additional 1 day to the total process time.

Step 3: Submit a phone number request (estimated time: 1 week)

After the regulatory bundle is approved, please go to this page: https://pages.funnelbud.com/phone-number-request to request your Swedish phone number. Please note that our phone number provider cannot process the request if you haven’t submitted the required regulatory bundle or if the regulatory bundle is not approved yet.

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FREQUENTLY ASKED QUESTIONS:

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Why do I have to submit regulatory and address bundles?

In order to purchase and use phone numbers within a specific country, you must adhere to the phone number regulations set by that country. This is why you are required to submit regulatory and address bundles. Without these, our phone number provider cannot provide these numbers and add them to your account.

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Why is my regulatory bundle rejected?

A regulatory bundle is usually rejected due to the following reasons:

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What do I need to do if my regulatory bundle is rejected?

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I don’t have a business registration document. How can I submit a regulatory bundle?

A business registration document is required for business entities. If you don’t have a busines registration document, you can apply as an individual. Please go to this page: https://pages.funnelbud.com/phone-number-request and submit a request for assistance.

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Can I purchase Swedish phone numbers directly from the system?

As of now, Swedish phone numbers are by request only and not yet available for purchase directly in the CRM.

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What type of Swedish numbers can I request?

You can request:

We recommend that you use SMS numbers for automations (e.g. event invitations, offers), and voice numbers for salespeople who will call customers and receive calls.

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Do you have numbers that can used for both calling and SMS?

As of this writting, numbers that are both voice-capable and SMS-capable are not yet available.

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Can I purchase non-Swedish phone numbers?

Yes. If you’re purchasing US and Canada numbers, you can do it directly in the system. These countries do not require regulatory bundles. However, for other countries, please contact us through this page https://pages.funnelbud.com/phone-number-request so we can advise you of the local regulations in that country.

Please note: some countries will require you to submit a document showing that you have business address in that country.

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(Internal info on how to order numbers from Twilio - kan endast nås av FunnelBud anställda.)

https://docs.google.com/document/d/1dLx5WifWUx0vqseJ7ibiHgCU-vQiKo5gHpM9EbD9gLI/edit

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