Product Review Submitted Trigger

The Product Review Submitted trigger enables ecommerce teams to automate actions the moment a customer leaves a product review. This makes it easy to respond to feedback in real time, manage reputation workflows, and create engagement flows that improve customer experience.

How to Add the Trigger to a Workflow

To begin using this trigger in your automations, open the Workflows section and select Product Review Submitted from the Ecommerce Stores category.

How the Trigger Works

You can control when the trigger activates using the available filters:

Global Product 

Targets a specific product (single-product selection only).

Review Comment 

Triggers based on review text content using phrase-based conditions.

Review Headline 

Filters by headline content, including conditions like contains a phrase or is not empty.

Review Rating 

Filters reviews by star rating (e.g., 1–5 stars).

Store Name 

Activates workflows for reviews submitted to a specific store.

User Email 

Targets reviews submitted by a specific customer email address.

User Name 

Filters based on the reviewer’s name.

These filters make it possible to build highly targeted, review-driven automations tailored to specific products, customers, ratings, or stores.

The Product Review Submitted trigger transforms customer feedback into actionable automation. It enables teams to respond faster, engage smarter, and turn reviews into a powerful operational and growth asset.